1 of 1 Chat Support Jobs in Berkshire

Lead Location: Newbury, (Hybrid – 1–2 days onsite per week, WFH otherwise) We’re looking for an experienced and strategic Senior Service Desk Lead to oversee our EMEA customer support operations. This is a critical leadership role focused on driving performance, coaching large teams, and delivering exceptional service through advanced technologies and implement best-in-class technologies like Genesys … to align operations with client expectations and industry best practices. Essential Skills: 5+ years of experience in senior-level call center management. Deep expertise in managing voice, email, and chat routing to support agents. Extensive hands-on experience with the Genesys system is essential for this role. Strong problem-solving skills and the ability to handle high-pressure More ❯