2 of 2 Chat Support Jobs in the South East

Lead Location: Newbury, (Hybrid – 1–2 days onsite per week, WFH otherwise) We’re looking for an experienced and strategic Senior Service Desk Lead to oversee our EMEA customer support operations. This is a critical leadership role focused on driving performance, coaching large teams, and delivering exceptional service through advanced technologies and implement best-in-class technologies like Genesys … to align operations with client expectations and industry best practices. Essential Skills: 5+ years of experience in senior-level call center management. Deep expertise in managing voice, email, and chat routing to support agents. Extensive hands-on experience with the Genesys system is essential for this role. Strong problem-solving skills and the ability to handle high-pressure More ❯

the best talent - this is your shot. The Role: You’ll be the voice of the brand, connecting with customers via phone, email, and live chat. You’ll guide, support, and tailor solutions using best-in-class tech, while always keeping service levels high. Why You’ll Love It Here: ✨ £28k–£31k + 10% performance bonus ✨ Paid overtime (Saturdays … time & a half) ✨ Hybrid working – 3 days in-office ✨ Vitality private healthcare ✨ 25 days holiday ✨ Fast-track career progression ✨ Inspiring team and leadership You Bring: ✅ Contact centre/live chat/email support experience ✅ Insurance, banking or FCA-regulated environment knowledge ✅ Zendesk a plus ✅ Sharp communication skills ✅ Entrepreneurial mindset & team spirit ✅ Degree educated Join a company that’s More ❯