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Customer Support Executive needed for a contract role with our client in the EdTech/eLearning industry. This 1st Line/2nd Line Support role is a contract position, lasting for around 2 months initially, with the possibility of extension. This Customer Support Executive role will be … working US hours, so roughly 1pm till 9pm UK time. The role will consist of; 1st line support: including in-app chat, email support, screen sharing with customers. 2nd Line investigations: ivestigating soem more complex issues, and workign with the dev team to find a solution to … the problems Updating the Online Help Centre with support documentation Logging bugs and feature requests Liaising with a cross-functional team across Sales, Customer Support, Product and Development. Testing new bug fixes and features This role will suit someone from a 1st line/2nd line support more »