1 Chat Support Jobs in the North West

We are seeking an enthusiastic and hardworking Level 3 IT Apprentice to train as a support desk engineer. This is a varied and hands-on position, working for a very well-established company, that supplies and supports digital imaging in the dental sector. You will get experience of the … latest imaging technology including CADCAM and 3D printing. Duties include: providing 1st line technical support, and answering support queries via remote support, phone, email and live chat. Role To provide 1st line technical support, answering support queries via remote support, phone, email and live … chat. To log all support calls on the company CRM and Support Desk software. To update support tickets. To allocate more complex calls to the relevant support member. To help arrange for external technical support where problems cannot be resolved in-house by liaising with more »