18 of 18 Chat Support Jobs in England

boundaries of what's possible in home healthcare. Together, we will continue to make a meaningful difference in the lives of millions. ️ Your mission Your mission as a Customer Support Associate is to help our partners and their caregivers to have the best possible experience with Birdie, providing support across our live chat, email and phone channels … become the go-to expert on customer needs and be able to communicate this feedback to the Product, Engineering and Marketing teams. Your ability to build trust, provide proactive support, and deliver long-term value will be instrumental in driving customer retention and satisfaction. It is a 40 hour working week, 8 hours a day, 5 days a week … in lieu in the week. ️ How you will contribute: You will be the first point of contact for care agency managers, care providers and family members providing them with support and advice through various communication channels including chat, email and phone. You'll not only solve issues but proactively anticipate needs, helping to prevent problems before they arise More ❯

infrastructure and Back Office projects. Tech teams are undergoing a diverse range of technical training programme aimed at providing colleagues opportunity to develop their technical and leadership skills and support their career aspirations. The Role Holland & Barrett has been a trusted name in health and wellness for over 150 years. H&B's IT Operations division is undergoing exciting … new change, offering key support for the business including the rapidly growing in house development teams. Our team are proud to be part of the global workplace community here at H&B, with colleagues from all corners of the world. You'll join our Tech Support team that looks after IT systems, software, and hardware for internal users … at H&B. The position invites you into our small but dedicated team of experts to deliver support through our inhouse ticketing system. The Tech Support team works alongside the core vertices inside of the IT operations division, including IT Service Management, Infrastructure Support, Network Support, and the Service Desk Support team who are a More ❯

Customer Support Advisor Provide technical support to help customers feel safe in their homes Location: Manchester, England, United Kingdom Job Tags: Operations About The Role Customer Support Advisor At SimpliSafe, we're not just another home security company - we're on a mission to make every home secure. Our award-winning smart security systems already protect over … and a sky-high Net Promoter Score of 72+. But it's our people who make all the difference. Now, we're looking for a motivated, customer-obsessed Customer Support Advisor to join our Manchester-based team and help take our service to the next level. As a Customer Support Advisor, you'll be at the heart of … our customer journey - providing real-time support to our customers. You'll work across phones, emails, and live chat to provide technical support to our customers and help people feel safe in their homes. What You'll Do Managing inbound and outbound call workflows in a timely manner Communicating with our customers via phone, email, live chat More ❯

Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support, you'll guide customers through technical issues, certification processes, and product usage while also spotting signs of churn and driving value-led conversations. You'll work cross-functionally with … Product, Sales, and Customer Success to ensure a seamless experience. Key Responsibilities Customer Support & Technical Assistance Be the first point of contact for customer and partner queries across chat, email, phone, and video. Provide technical support for Windows, macOS, and mobile systems, including software installations, CE+ processes, and troubleshooting. Host support and enablement calls via Google … Meet, Teams, or phone, helping users navigate setup, issues, or certification. Escalate complex or unresolved issues to more senior members of support while maintaining full visibility and communication with the customer. Customer Experience & Engagement Ensure every customer interaction is empathetic, professional, and outcome-driven. Guide users through key lifecycle moments-onboarding, certification, renewals, with clarity and ownership. Proactively identify More ❯

will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their … root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You'll also identify opportunities for optimization, whether it's reducing common More ❯

SC Cleared Service Desk Support Analyst Main responsibilities: This is a Technical Role within a Service Desk team working on-site in Aldermaston. The successful candidate will provide 1st Line telephone/e-mail/chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email support. More ❯

Business Helpline, a leading UK-based business support firm, is seeking a passionate and driven Content Creator Apprentice to join its growing team. This exciting opportunity is perfect for someone with a flair for storytelling, a keen eye for content, and a love for social media. The successful candidate will support the creation of dynamic digital contentranging from … strategy, increase engagement, and boost return on investment Work closely with internal staff to ensure content aligns with marketing strategy. Manage online engagement by responding to comments, running live chat support, and contributing to the planning and execution of paid advertising campaigns. Full training and support will be provided by your workplace mentor and from the Baltic … everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and More ❯

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to … progress your technical knowledge. As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging … and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your role To keep up to More ❯

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to … progress your technical knowledge. As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging … and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your role To keep up to More ❯

We are recruiting a Customer Support Technician for our client, a global organisation based in High Wycombe. The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction - it's imperative the successful candidate is bright, personable and if they have previous experience in a … technical support role that would be an advantage but if they're keen to learn and practically minded full training will be given. Previous experience in a customer service role is essential. This is a hybrid role working 3 days in the office and 2 from home and is paying between £25k and £30k plus company bonus of up … customers Liaising with customers via telephone and email ensuring a 1st class service is provided at all times Generate revenue by up selling parts and service agreements where possible Support on projects from time to time Skills/Experience Previous experience in a customer service role is essential Practically minded, keen to learn, able to pick things up quickly More ❯

We are recruiting a Customer Support Technician for our client, a global organisation based in High Wycombe. The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction - it's imperative the successful candidate is bright, personable and if they have previous experience in a … technical support role that would be an advantage but if they're keen to learn and practically minded full training will be given. Previous experience in a customer service role is essential. This is a hybrid role working 3 days in the office and 2 from home and is paying between £25k and £30k plus company bonus of up … customers Liaising with customers via telephone and email ensuring a 1st class service is provided at all times Generate revenue by up selling parts and service agreements where possible Support on projects from time to time Skills/Experience Previous experience in a customer service role is essential Practically minded, keen to learn, able to pick things up quickly More ❯

IT Support Engineer NG11 - Kingston on Soar | £28,000 - £32,000 + Bonus + Benefits (own transport required) Looking to take your IT career to the next level? If you've already got a year or two under your belt in first or second line support and want to work with smart technology in a company that actually … appreciates your curiosity — this role is for you. This is your chance to join a specialist tech company as an IT Support Engineer that works in data archiving and forensic storage solutions. You'll be supporting real clients, building lab-based test environments, and learning directly from the leadership team. What you'll be doing as the IT support … solutions and lab setups for new projects Working across platforms (Windows, macOS, Linux) and getting hands-on with backup and storage systems What you'll need as the IT Support Engineer: 1-3 years' experience in a 1st or 2nd line IT support role Good working knowledge of desktop and server environments (Windows/macOS/Linux) Enthusiasm More ❯

Partnership Services (PSPS) and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve our communities. Key Responsibilities: Be the friendly first point of contact on our ICT service desk, handling queries via phone, remote support, email and web chat Provide remote support for a variety of issues, from black screening laptops to email glitches Assist with service desk incidents and requests, ensuring smooth operations Image and set up work laptops, phones, and tablets Manage user accounts within our ICT environment Keep all tickets updated and ensure timely resolutions Accurately maintain stock levels Take part in active projects … from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone Employee Benefits platform - Discounts at Highstreet retailers, days More ❯

and a sky-high Net Promoter Score of 72+. But it's our people who make all the difference. Now, we're looking for a motivated, customer-obsessed Customer Support Advisor to join our Manchester-based team and help take our service to the next level. The Role: As a Customer Support Advisor, you'll be at the … heart of our customer journey - providing real-time support to our customers. You'll work across phones, emails, and live chat to provide technical support to our customers and and help people feel safe in their homes. What You'll Do Managing inbound and outbound call workflows in a timely manner Communicating with our customers via Phone … Email, Live Chat and Social Media Supporting our customers technical enquiries and offering solutions Identifying and assisting customer's needs and requirements Troubleshooting issues with our customers Ensuring excellent call quality and working to achieve 'first call resolution' (FCR) on all calls Proactively contacting customers to ensure their satisfaction What You'll Need Experience in technical support is More ❯

with the occasional travel to the client’s office in Solihull . The focus of this role will be on Dynamics Omnichannel with Co-Pilot studio (IVR and also chat bot) to support with a project the client has inflight. The roleholder will be required to develop chatbots as well as a contact centre based on Dynamics with … flow and process automation Customise and configure Dynamics 365 applications to meet specific business requirements Provide technical guidance and mentorship to junior developers and other team members Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 applications Create and maintain comprehensive documentation for all development and integration activities Work closely with More ❯

Were looking for a Customer Success Associate to support TRL Software during a maternity leave cover. In this role, youll help deliver exceptional customer support for our next-generation solutions in traffic, safety, and asset management. You will be the first point of contact for customer queries, providing timely and accurate support, managing training requests, and assisting … day per week based at TRLs headquarters in Wokingham. This is a fixed-term role for approximately seven months. Key Responsibilities Respond to customer queries via phone, email, or chat Provide first-level support and troubleshooting and assistance Provide accurate product/service information and quotations for products and training Maintain internal customer data, licensing records, CRM (Salesforce … and HelpDesk Support order and subscription processing Inform customers about new features/functionality and follow up with customers regarding resolving technical issues. Share product updates and gather customer feedback Provide insights and MI reporting to support decision-making Essential Skills & Experience A proactive can do attitude Experience in customer support or client service Strong communication and More ❯

Customer Technical Support Scientist Salary: £40,000 per year Full time Office based - Sand Hutton with travel Do you have experience of working within the Water, Environmental or scientific instrumentation industries? Do you have a background in customer and client support? Are you ready for a fresh challenge in a new and exciting role? If so then we … and commercialised cutting-edge technology, focused on monitoring of contaminated water and decontamination of wastewater, making recycling of water more efficient. We are now looking for an experienced technical support scientist professional to join us in this exciting journey of growth. The Role In this new role you will be responsible for providing expert advice to all of our … customers on the telephone, email and live chat. You will also support your colleagues by providing scientific advice as required. You will work to provide an excellent service at all times ensuring our customers have the best experience, troubleshooting and resolving issues related to software, hardware and equipment. You will be responsible for installing equipment and performing instrument demos More ❯

help with Contact Center platform configuration, development, customization, integration, and technical documentation to ensure overall system performance, accessibility, and usability. As a RingCentral Engineer , you will bring background in support of cloud contact center environments and technologies within the UCaaS and CCaaS space such as IVR, ACD, WFM, OmniChannel, Quality Management, interaction recording, CRM integrations, interaction routing, porting, number … solutions. Collaborate and develop towards a single and unified interface Agent Desktop solution, focusing on functionality (agent and administrator) to manage phone, email, and chat. Lead/coordinate technical support efforts related to contact center application, perform root cause analysis, resolve escalated cases, and inform future preventative measures. Monitor, measure, and analyze product metrics, such as availability, utilization, capacity More ❯