8 of 8 Chat Support Jobs in England

Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support, you'll guide customers through technical issues, certification processes, and product usage while also spotting signs of churn and driving value-led conversations. You'll work cross-functionally with … Product, Sales, and Customer Success to ensure a seamless experience. Key Responsibilities Customer Support & Technical Assistance Be the first point of contact for customer and partner queries across chat, email, phone, and video. Provide technical support for Windows, macOS, and mobile systems, including software installations, CE+ processes, and troubleshooting. Host support and enablement calls via Google … Meet, Teams, or phone, helping users navigate setup, issues, or certification. Escalate complex or unresolved issues to more senior members of support while maintaining full visibility and communication with the customer. Customer Experience & Engagement Ensure every customer interaction is empathetic, professional, and outcome-driven. Guide users through key lifecycle moments-onboarding, certification, renewals, with clarity and ownership. Proactively identify More ❯

Lead Location: Newbury, (Hybrid – 1–2 days onsite per week, WFH otherwise) We’re looking for an experienced and strategic Senior Service Desk Lead to oversee our EMEA customer support operations. This is a critical leadership role focused on driving performance, coaching large teams, and delivering exceptional service through advanced technologies and implement best-in-class technologies like Genesys … to align operations with client expectations and industry best practices. Essential Skills: 5+ years of experience in senior-level call center management. Deep expertise in managing voice, email, and chat routing to support agents. Extensive hands-on experience with the Genesys system is essential for this role. Strong problem-solving skills and the ability to handle high-pressure More ❯

Lead Location: Newbury, (Hybrid – 1–2 days onsite per week, WFH otherwise) We’re looking for an experienced and strategic Senior Service Desk Lead to oversee our EMEA customer support operations. This is a critical leadership role focused on driving performance, coaching large teams, and delivering exceptional service through advanced technologies and implement best-in-class technologies like Genesys … to align operations with client expectations and industry best practices. Essential Skills: 5+ years of experience in senior-level call center management. Deep expertise in managing voice, email, and chat routing to support agents. Extensive hands-on experience with the Genesys system is essential for this role. Strong problem-solving skills and the ability to handle high-pressure More ❯

company powering the post-purchase experience for eCommerce businesses—helping brands deliver smoother, smarter, and more reliable delivery updates and communications. We’re on the hunt for a Client Support Executive to join our growing team. If you're a proactive problem-solver with great communication skills and a passion for helping users, we want to hear from you. … What You’ll Do As part of our First and Second Line Support team, you’ll play a key role in keeping our customers happy by providing fast, friendly, and effective support. This includes: Being the first point of contact for clients via email, chat, or support tickets. Troubleshooting and resolving common queries like login issues, platform … and genuinely collaborative team. You’ll gain deep product knowledge, have a real impact on customer experience, and help shape the future of post-purchase technology. For an informal chat call Nikki Byrne on +44 1377 455 180 Ready to apply? Send us your CV and a short note about why you're interested. Location We are based in More ❯

with computers, helping others understand technology, and keeping up with the latest advancements? If so, then this could be the perfect opportunity for you. Role Provide 1st level IT support to Senior Technicians - onsite and offsite Installing and configuring a wide range of hardware and software Use TeamViewer for remote access Communicate with customers through Naveris, Teams and face … to face Conduct Server & Data backups Training Information Communications Technician Level 3 Apprenticeship Standard: As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment You will support internal or external customers and help to … improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills You will gain expertise in configuring networks and More ❯

Job Title: Product Support Specialist Salary: Up to £32,000 per year Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork Reporting to: Customer Experience Lead About Onetrace Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market leading software for fire protection subcontractors across the UK. We … operations and customer engagement- in a small, ambitious team where your voice genuinely shapes how we scale. What You'll Do Engage with customers through various channels, including email, chat, and phone. Respond to customer queries promptly, demonstrating a solid understanding of our products. Follow up with customers to ensure their queries/questions/issues are resolved. Identifying … manager to other Commercial Teams and the Head of Commercial & Strategy Work with the wider team to continuously improve and contribute to the development and innovation of our product support processes. What We're Looking For Essential Previous experience in a customer support role in a SaaS environment Proficiency in Google Workspace Experience using help desk software and More ❯

Programmatic Advertising Specialist , Advertising, & Account Management The Support Products & Services (SP&S) team is looking for a solutions-oriented and customer obsessed ADSP Support Specialist to help advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for responding to … performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) within a timely manner, utilizing existing SOPs and your digital advertising knowledge. A successful ADSP Support Specialist will have a proven track record in successfully interacting with global clients (chat & email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills … products and recognize when there are operational gaps that require leads or managers to help address them. Key job responsibilities Key job responsibilities - Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to More ❯

environment What you’ll be doing: Be a key figure in shaping product and channel experiences, ensuring alignment with our brand vision Work closely with the Lead Designer to support the company's product roadmap Champion the design system to ensure consistency across all touchpoints Design for a range of user groups, from B2B and B2C to supplier audiences … B2S) What you’ll bring: Strong UX design expertise and attention to detail Experience with designing intuitive, user-friendly AI chat interfaces that support complex user journeys. Experience across B2B, B2C, and ideally B2B2C environments Mobile app design experience Proficiency with design tools – Figma is essential Ability to create wireframes, user flows, prototypes, and specifications A user-first More ❯