2 of 2 Chat Support Jobs in the West Midlands

with the occasional travel to the client’s office in Solihull . The focus of this role will be on Dynamics Omnichannel with Co-Pilot studio (IVR and also chat bot) to support with a project the client has inflight. The roleholder will be required to develop chatbots as well as a contact centre based on Dynamics with … flow and process automation Customise and configure Dynamics 365 applications to meet specific business requirements Provide technical guidance and mentorship to junior developers and other team members Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 applications Create and maintain comprehensive documentation for all development and integration activities Work closely with More ❯

driving client engagement and platform adoption across our customer base. As a front-line member of the Digital Experience team, you are responsible for lead generation, client outreach, onboarding support, and delivering engaging platform demonstrations. The role combines proactive sales outreach with responsive platform support and training to ensure a seamless and value-driven digital experience for every … opportunities to the appropriate sales team where necessary. Work with the Client Director to identify and engage dormant or low-spend accounts from the CRM using platform-led propositions. Support marketing activities by representing and promoting the platform solution at exhibitions and events. Platform Demonstration & Advocacy Deliver engaging and tailored online demonstrations of the platform to new and prospective … clients. Clearly articulate the features, benefits, and commercial value of the platform to different audiences. Support the sales team in customer meetings by providing live platform walkthroughs. Onboarding & Platform Support Assist with client onboarding by guiding customers through initial setup, configuration, and usage. Work closely with account managers and account directors to ensure a seamless transition into the More ❯