2 of 2 Chat Support Jobs in the East Midlands

As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business … operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively. Key Responsibilities: Provide first-line technical support to Group employees via phone, email, and chat. Log all support requests and technical issues accurately in the ticketing system … measures. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions. Maintain up-to-date knowledge of the group's IT systems, applications, and policies. Adhere to More ❯

AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with NatWest to support contingent recruitment processes. On behalf of NatWest , we are looking for a Data Analyst for a 12-month (Hybrid) contract based in Castle Donington . … Investment Banking. Purpose of the role: As a Data Analyst, you will play a key role in transforming complex data into actionable insights that support strategic decision-making. You will analyse data generated from an internal chatbot used for colleague support, helping to drive improvements in Containment and … Roles and Responsibilities: Analyse and interpret complex datasets to identify trends, patterns, and insights that inform business decisions. Leverage data from chatbot interactions to support Containment and NPS improvement initiatives. Capture, validate, and document business and data requirements to ensure alignment with strategic goals. Develop clear process documentation and More ❯