Business Analyst (Discovery)
- Location
- Newcastle upon Tyne, England, United Kingdom
publishing processes. You will uncover the real problems behind slow, poor-quality requests and define the requirements used to assess service-desk and chatbot options. What you will do Plan and run interviews, workshops and process walkthroughs with team members and stakeholders. Document the current end-to-end request journey … structured intake form. Define requirements for intake forms, queues, agents, statuses, service levels, dashboards, escalation, approvals and audit records. Specify the validation rules the chatbot or intake process should apply, such as content formatting, missing source data, broken links and deadlines that fall short of agreed service standards. Develop personas ...