IVR Analyst
- Hiring Organisation
- Sanderson
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
Lead Self-Serve with designing and optimising IVR journeys, including ID&V, routing, and transactional self-service. Contribute to the development and optimisation of ChatBots and virtual agents across voice and digital channels, collaborating with AI and data science teams. Help ensure a cohesive self-service experience across all channels ...