51 to 57 of 57 Chatbot Jobs in the UK excluding London

Salesforce, investigating issues affecting websites, portals, online chat, booking systems and other online customer journeys. Supporting the performance and continuous improvement of online chat, chatbots, Agentforce, self-service and automated customer processes. Identifying recurring issues, customer pain points and opportunities to use AI, automation and improved content to streamline processes … within digital support, customer experience, analysis or an operational environment. Experience using a case-management system such as Salesforce. Practical knowledge of online chat, chatbots, Agentforce, self-service and automated customer journeys. Strong analytical and problem-solving skills, with the ability to identify inefficient processes and turn findings into clear ...

build of prototypes and proofs of concept during a short discovery. You will turn discovery findings and architecture decisions into working service-desk and chatbot demonstrations, and guide a more junior developer. What you will do Lead the design, configuration and development of the discovery prototypes. Turn prioritised requirements … intake form; service-desk queues, agent views and request statuses; service level and deadline tracking; dashboards and reporting; approval and escalation workflows; and a chatbot or guided interaction for a document submission scenario. Implement automated checks for content quality and submission completeness, such as formatting errors, missing source data ...

prototype components during a short discovery. Working with the lead developer and technical architect, you will create reusable, testable features for service-desk and chatbot demonstrations. What you will do Build Power Apps, Power Automate flows, Dataverse tables, forms, views and dashboards to the agreed design. Configure request capture, assignment … queue management, status changes, service levels and escalation workflows. Develop chatbot topics, questions, branching logic and validation responses. Implement the agreed content and request quality checks. Configure notifications, approvals, audit information and dashboard data. Prepare mock data and demonstration scenarios without using unnecessary personal or sensitive information. Produce component-level ...

Project Manager - Hybrid - Inside IR35 Our client, a global Insurance company, are currently looking to hire an AI Project Manager with ServiceNow, Chatbot and ops excellence experience to join the team for an initital 6-month contract. Experience Experience across project and programme management and service delivery, including delivering … Copilot Insurance/Financial services experience Strong understanding of IT Service Desk operations and support models. Successfully led the rollout and adoption of chatbot solutions to improve service delivery, self-service capabilities, and operational efficiency. Enhanced the colleague and end-user experience through technology and service improvements. Please apply! Guidant ...

secure, scalable and supportable solutions. You'll lead the design and build of applications, integrations and AI-enabled solutions production-ready AI agents and chatbots, while assuring code quality, testing, documentation and release controls. Working across Technology and the wider business, you'll solve complex technical challenges, shape best practice … Azure DevOps Proven technical leadership, including owning complex Power Platform or Dynamics 365 delivery and coaching engineers Practical experience taking enterprise AI agents or chatbots from prototype to production, including orchestration, grounding, security, evaluation, monitoring and human oversight And in return, you'll get the best from us: Hybrid working ...

someone with a background in digital customer experience, digital products, CRM platforms, process improvement or automation , particularly if you've worked with Salesforce, Agentforce, chatbots or AI-enabled customer journeys and enjoy turning customer or operational challenges into practical solutions. Where will I be working? Full time at our offices … tools . Experience using Salesforce or a similar CRM/case-management platform . Technical understanding and knowledge of Salesforce Agentforce, AI, automation and chatbots . Strong organisation skills and the ability to manage multiple priorities. Experience working with a range of stakeholders, delivery teams and third-party suppliers. ...

publishing processes. You will uncover the real problems behind slow, poor-quality requests and define the requirements used to assess service-desk and chatbot options. What you will do Plan and run interviews, workshops and process walkthroughs with team members and stakeholders. Document the current end-to-end request journey … structured intake form. Define requirements for intake forms, queues, agents, statuses, service levels, dashboards, escalation, approvals and audit records. Specify the validation rules the chatbot or intake process should apply, such as content formatting, missing source data, broken links and deadlines that fall short of agreed service standards. Develop personas ...