1 Cisco ICM Jobs

Programme. This role required someone with telephony engineering skills. You must have extensive knowledge of contact centre technologies and have a knowledge of CICSO ICM based routing products and the underlying carrier architecture. The NHS 111 telephony platform, which underpins the NHS 111 service by delivering 111 calls to … Lead on the Change Management Everyday management of the national element of the NHS 111 and 119 telephony service inc Supplier Management Provide Cisco WebEx Homeworker Solution Support Provide NHS 111 British Sign Language (BSL) Service Support Manage the IUC NHS 111 Dashboard Undertake performance management of telephony … annual cost of living review. Person Specification Essential Criteria Essential o Detailed knowledge and understanding of contact centre technologies, experience of CISCO ICM based routing products and underlying carrier architecture and knowledge of contact centre technologies. o Experience of managing a contract of an equivalent nature to more »