2 of 2 Client Onboarding Jobs in Bath

to develop case studies and testimonials. Key Responsibilities: Triage Tech Support: Handle initial support queries, determining the level of assistance required before escalation. Customer Onboarding & Coaching Calls: Contact existing customers to schedule coaching sessions for CSM and ensure they are set up for success. Diary Management: Manage calendars More ❯

Software, SaaS Support | Phoenix Business Services UK is recruiting on behalf of a leading global software provider in the enterprise device management space. Our client, an internationally recognised provider of SaaS solutions to resellers, distributors, and end-users, is seeking a Customer Liaison Officer/1st line technical support … Deliver 1st line customer care and technical support across a suite of enterprise software tools. Act as a primary point of contact for customer onboarding, configuration, and ongoing account management. Respond to and triage technical queries via shared support systems and email channels, escalating to technical specialists as … Perform system setup tasks including licensing, monitoring, asset tracking, and light reporting functions. Support internal sales and implementation teams with customer insights and onboarding processes. Maintain clear and consistent communication with a wide variety of stakeholders, including distributors, resellers, and end users. Demonstrate a proactive, customer-first approach More ❯