to develop case studies and testimonials. Key Responsibilities: Triage Tech Support: Handle initial support queries, determining the level of assistance required before escalation. CustomerOnboarding & Coaching Calls: Contact existing customers to schedule coaching sessions for CSM and ensure they are set up for success. Diary Management: Manage calendars More ❯
of our streamlined, quick sales process that allows you to onboard clients in as little as 15 minutes and start earning commission faster. Build Client Relationships: Establish strong, lasting relationships with clients, providing ongoing support and ensuring customer satisfaction. Nationwide Flexibility: You will have no restrictions for where you More ❯
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Phoenix Business Services UK
Software, SaaS Support | Phoenix Business Services UK is recruiting on behalf of a leading global software provider in the enterprise device management space. Our client, an internationally recognised provider of SaaS solutions to resellers, distributors, and end-users, is seeking a Customer Liaison Officer/1st line technical support … Deliver 1st line customer care and technical support across a suite of enterprise software tools. Act as a primary point of contact for customeronboarding, configuration, and ongoing account management. Respond to and triage technical queries via shared support systems and email channels, escalating to technical specialists as … Perform system setup tasks including licensing, monitoring, asset tracking, and light reporting functions. Support internal sales and implementation teams with customer insights and onboarding processes. Maintain clear and consistent communication with a wide variety of stakeholders, including distributors, resellers, and end users. Demonstrate a proactive, customer-first approach More ❯
Layershift Ltd, 83 Ducie Street, Manchester, Layershift, England
LEARNING FOR FUTURES LIMITED
responses that highlight our expertise Monitor discussions on Facebook, Mastodon, and LinkedIn, providing valuable input where relevant and sharing market trends with sales Onboarding Kit: Work with our sales team to create an informative and engaging onboarding kit for customers Ensure all contact details for all More ❯