Junior Support Analyst
- Hiring Organisation
- Ronald James
- Location
- Tyneside, Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £32,000 per annum
product, technology, and customer success teams. You will play a key role in resolving user queries, analysing platform usage, and helping to improve overall client experience through structured insights and feedback. Your Responsibilities: Respond to customer queries via phone, email, and chat Own and manage client issues, including … escalation where required Guide users through platform features and functionality Analyse and document product issues Produce structured reports on client activity and usage trends Create and maintain FAQs and support documentation Support client onboarding and user setup Maintain accurate and high-quality client data Gather ...