1 of 1 Coaching Jobs in Loughborough

About you: As the Technical Support Team Leader, you are confident, self-motivated, and thrive in dynamic, collaborative environments. You combine a passion for technology with a talent for coaching and inspiring others. In this role, you will directly lead a team of 6-8 Technical Support Engineers, ensuring exceptional customer satisfaction during both project implementation and complex troubleshooting for … opportunities identified through case reviews. Follow up on low Transactional Net Promoter Score (tNPS) feedback to identify and implement enhancements that improve customer satisfaction. Conduct regular one-on-one coaching sessions with team members to support both performance growth and skills development. Manage daily team logistics, including schedules, resource allocation, and approval of vacation requests. Organize and facilitate daily team … and experience include: Required: 3-5 years of team leadership experience managing technical support teams of 5+ people in customer service or hospitality technology. Demonstrated experience in performance management, coaching, and developing team members. Advanced technical support and issue resolution experience with customer-facing responsibilities via phone and email. Proficiency in Microsoft Word, Excel, Outlook, and Customer Relationship Management (CRM More ❯