recurring problems. Act as a key escalation point for customer queries, ensuring timely and effective resolution. Support the professional development of the team through coaching, mentoring, and training. Collaborate with internal stakeholders to ensure alignment on service standards and customer experience. Promote a culture of continuous improvement, driving efficiency and More ❯
Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers. Please note this role is fully-office based 5 days a week in their office near Southend-on-Sea, to allow for More ❯
Southend-on-sea, Essex, United Kingdom Hybrid / WFH Options
e-Careers Limited
a career in cloud computing. What the Traineeship Offers: 6 months of online, instructor-led training through weekend classes Official AWS certifications Mentoring and coaching Hands-on labs and practical experience Guaranteed remote work experience The Process: Training AWS Certifications Work Experience Who Should Apply: Anyone who is interested in More ❯
be ensuring service levels and KPIs are consistently achieved while delivering an exceptional customer experience. You'll play a key role in setting SLAs, coaching the team, and analysing performance data to drive meaningful improvements. Key Responsibilities Lead, manage, and motivate the 1st Line Support Team to consistently meet service … education, and process improvements. Act as an escalation point for complex or unresolved customer issues, ensuring swift and satisfactory outcomes. Foster a culture of coaching, mentoring, and professional development within the team. Collaborate with internal stakeholders across departments to ensure service alignment and improvement. Continuously drive innovation and process optimisation More ❯
