exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily service desk performance, ticket More ❯
Brighton, Sussex, United Kingdom Hybrid / WFH Options
INSHUR
ideally including the Financial Ombudsman Service. Collaborative : Excellent communication skills, with the ability to empathetically and professionally deal with customers who have had a reason to complain Support performence: coaching customer service and claims teams to improve performance against KPIs. these additional skills that could set you apart Experience of corporate risk and compliance requirements: in a business scenario with More ❯
UK sales team, ensuring alignment with company objectives, consistent pipeline development, and effective execution of customer engagement strategies. Key Responsibilities Supervise and support the UK sales team, providing guidance, coaching, and performance feedback. Drive new business in industrial, transportation, defence, and IoT markets across the UK. Engage early in the design cycle to position embedded and rugged computing platforms for More ❯
an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider More ❯
practise (CoPs) to promote peer-led learning. Define and scope the Centre of Excellence (CoE) operating model. Support ongoing training programmes and prioritise self-service backlog. Provide light-touch coaching to reinforce self-service principles within existing teams. Medium Term (Months 3-6): Implement the Data Federation self-service framework with 2-3 business cohorts as pilots. Finalise the delivery … office hours, and regular showcases. Skills & Competencies: Proven experience in delivering self-service analytics at scale. Strong technical familiarity with tools such as Alteryx, Qlik, and PowerBI. Expertise in coaching and enablement within early-stage or low-maturity data environments. Track record of launching Communities of practise and Centres of Excellence. Experience in building training frameworks aligned with business strategy. More ❯
