expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. … initiatives Building and maintaining relationships with key internal and external stakeholders Collaborative working with senior management with input into the CSI Register Driving contract growth through identifying and exploiting commercial opportunities and change requests within existing customer contracts. Who are we looking for? This position requires expert experience in either a service management or technical solution role including some … to external technical standards. Knowledge of current development and service management tools Strong technical understanding of IT infrastructure, design and solutions, particularly in IT network services. Strong financial and commercial awareness. Experience of working in small and medium sized bids. Senior Stakeholder engagement experience Analytical thinker. Experience of working with large government contracts UKEO British (UK Eyes Only) Due More ❯
expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. … initiatives Building and maintaining relationships with key internal and external stakeholders Collaborative working with senior management with input into the CSI Register Driving contract growth through identifying and exploiting commercial opportunities and change requests within existing customer contracts. Who are we looking for? This position requires expert experience in either a service management or technical solution role including some … to external technical standards. Knowledge of current development and service management tools Strong technical understanding of IT infrastructure, design and solutions, particularly in IT network services. Strong financial and commercial awareness. Experience of working in small and medium sized bids. Senior Stakeholder engagement experience Analytical thinker. Experience of working with large government contracts UKEO British (UK Eyes Only) Due More ❯
Cheadle, Staffordshire, United Kingdom Hybrid / WFH Options
Thales Group
expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. … initiatives Building and maintaining relationships with key internal and external stakeholders Collaborative working with senior management with input into the CSI Register Driving contract growth through identifying and exploiting commercial opportunities and change requests within existing customer contracts. Who are we looking for? This position requires expert experience in either a service management or technical solution role including some … to external technical standards. Knowledge of current development and service management tools Strong technical understanding of IT infrastructure, design and solutions, particularly in IT network services. Strong financial and commercial awareness. Experience of working in small and medium sized bids. Senior Stakeholder engagement experience Analytical thinker. Experience of working with large government contracts UKEO British (UK Eyes Only) Due More ❯
