Customer Success Manager
- Location
- Manchester, England, United Kingdom
sign-off, live support during launch and resolution of critical issues Leave customers self-sufficient, with knowledge transfer and documentation complete Value, adoption and commercial awareness Drive feature adoption throughout implementation, with customers using a strong majority of the features in their package at go-live Define … business needs into effective designs Disciplined project management and comfort owning a delivery plan Clear communication with everyone from operational managers to IT leads Commercial awareness of how adoption, outcomes and retention connect Helpful to have Experience designing contact centre solutions (routing, IVR, workforce management, CRM integrations) Time ...