and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with satellite operators, manufacturers, and partners, the Customer … service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercialawareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from … management of customer relationships, providing insights and recommendations to optimise customers' use of our software Regularly engage with customers to assess satisfaction, usage, and potential challenges, resolving issues proactively Commercial & Growth Focus Identify and drive upsell, cross-sell, and renewal opportunities, working closely with the sales and product teams Track customer usage and business needs to identify opportunities for More ❯
training and mentoring in a safe environment with empathetic and supportive feedback. Every member of the team also receives developmental guidance in consulting skills, emotional intelligence, resilience, and self-awareness to allow everyone to grow and develop personally, at their own pace. The need for world-class security and privacy has never been greater. We work with our clients … as well as implementing response automation technologies. Our specialists work with clients to uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and … levels of organisations; Proven experience delivering high quality, complex projects including effective program, project, financial and people management; Experience in leading business development activities in the Private Sector; Strong commercialawareness and business acumen, including specifically an excellent understanding of business processes and/or supporting technology; Experience or familiarity in managing contracts; Excellent verbal and written communication More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Xi Engineering Consultants
product development. We merge real-world data with digital insight to help clients design, optimise, and deliver faster, more sustainably, and with greater confidence. Following our 25/26 commercial and technical strategies, we're expanding the Engineering Project Manager role to lead our delivery function - not just coordinating, but shaping and embedding agile and lean project management across … focused Purpose of the Role Lead and improve Xi's project management capability, ensuring projects are delivered on time, on budget, to high standards — supporting innovation, client satisfaction, and commercial growth. This includes: Implementing agile and lean product development across consulting and R&D streams. Supporting a new R&D function for proprietary tools, platforms, and software. Acting as … identify upsell opportunities. R&D and Innovation Enablement Manage innovation sprints and R&D projects from concept to MVP. Track and report product/R&D milestones aligned to commercial goals. Feed lessons from consulting projects into product development. Monitoring, Reporting & Improvement Maintain real-time project tracking and KPI dashboards. Prepare monthly board reports on progress, resources, risks, and More ❯
Architectural insight and expertise to identity the right fit approach and solution for prospective clients. Help credentialise Deloitte's expertise through supporting in Oral presentations. Create resource estimates and commercial approaches to support Business development. Follow Deloitte methodology and approaches. Build delivery time scales and project plans. Work with others as part of a wider response team. Understand offshore … the implementation of ServiceNow applications including but not limited to ITSM, HRSD, iRM, ITOM, and CSM or equivalent. Demonstrate thought leadership in Energy, Resource and Industrial (ER&I) industries. Commercialawareness to manage effective client, supplier, and partner relationships. Understanding of the project sales cycle, including structuring a programme with appropriate resources and cost modelling. Understanding of Agile More ❯
building partnerships brick by brick. Resilience – a fixer who stays calm and solution-focused when challenges arise. A proven track record of exceeding B2B sales targets and negotiating effectively. Commercialawareness with the ability to analyse data, identify trends, and deliver actionable insights. A structured, organised approach and the discipline to manage multiple accounts and priorities. A full More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Anson Mccade
successful delivery of large-scale, high-quality solutions, often spanning multi-team programmes. Provide architectural assurance, helping teams balance delivery pace with design integrity, while making informed technical and commercial decisions. Partner with senior stakeholders to define architectural principles, strategic direction, and solution designs. Lead, mentor, and develop architects and engineers, ensuring the capability thrives and talent is nurtured. … requirements within designs. Excellent communication skills, able to clearly articulate complex design decisions across written, verbal and visual mediums. Demonstrated leadership in managing, coaching, and developing architects and engineers. Commercialawareness and experience influencing the business success of delivered solutions. Desirable experience: Active contribution to technology communities, knowledge sharing and thought leadership. Visible engagement in technology discussions, blogs More ❯