1 of 1 Configuration Management Jobs in Stirling

with wired and wireless connectivity, configurable PTZ cameras and high-quality audio input/output and we are in the process of implementing remote management and support tools. The role holder will work closely with IT support teams to ensure the AV facilities across the University are monitored, supported … for some University events. Description of Duties Lead on the IT support function for AV related incidents and service requests: Monitor the IT Service Management system for new AV related incidents and service requests, processing these based on priority and urgencyProvide remote and in-person technical support for IT … records in the ITSM platform and other systems or databases: Ensure accurate logging of support requests and responses; maintain datasets in support of asset management, contract management, configuration management, etc Contribute to the operations of the IT Service Desk, including: Take the lead on AV issues More ❯