IT Support Manager (CPG) (Remote)
- Location
- Cambourne, England, United Kingdom
projects in over 27 countries and a user base exceeding 100,000. They are expanding their business in Spain. Responsibilities: Lead the implementation and management of an European Customer Support Centre offering support to over 25 countries. Oversee the delivery of N2 and N3 IT Support, including incident logging … follow-ups, and closures. Assembly, governance, and management of a team working with highly customised and complex B2B software applications, including intricate integrations Handle the escalation of incidents related to non-user end issues. Manage and monitor network, server, application, CRM and related issues. Generate reports on pending tickets ...