1 of 1 Conflict Management Jobs in North Yorkshire

and notifications to stakeholders Manage persistent incidents through trend analysis and escalations Measure and report on KPIs for Major Incidents, Requests, Problems, and Knowledge Management Align with targets set by the Executive Management team Own the major incident lifecycle to ensure satisfactory resolution Proactively manage incidents to minimize … major incidents Maintain and improve incident data and reporting within ITSM Produce MIRS and performance reports on process maturity and tool adoption Provide timely management reports via the MIM KPI Dashboard What You Will Have Strong relationship management skills and a team-oriented mindset Excellent communication skills; calm … and professional demeanor Experience in conflict management and managing customer expectations Service-oriented, adaptable, resilient, and results-driven Attention to detail and quality control Analytical skills to define and present KPIs and metrics Interpersonal skills including listening and rapport building What We Do For You Wellbeing Focus - Our More ❯