3 of 3 Conflict Management Jobs in the East of England

VST is able to engage across all areas of Computacenter's interaction with vendors and is responsible for aligning mutual strategies/commercial engagements/agreements/group contract management and complex deal negotiations at a group level. This is achieved by working across the sales communities, Group Partner Management (GPM) and relevant CC teams. The VST is … all levels of the partnership. Sales plans must include all sales areas (TS, MS and, where possible, PS) and applicable vendor margins, investment opportunities & marketing programs. Coordination between partner management is a critical success factor and integral to the agreement with all programmatic agreements/discussions. This team has significant autonomy and requires the individual to work at all … levels within the organisation - from grass roots to CXO. Revenue & pipeline tracking is a critical function to enable timely management of opportunities, investments and potential action plans to address performance gaps/opportunities Matrix management is the fundamental role of the VST to ensure all teams within Computacenter are aligned with vendor strategies & action plans - with clear ownership More ❯

and resolution progress Monitor service alerts and new support cases, driving them to resolution Act as a key liaison between internal teams and customers, ensuring smooth communication and issue management Use collaboration tools (phone, email, video conferencing) to maintain a strong customer relationship Conduct root cause and operational analysis in collaboration with engineers and technical teams Produce reports, service … level calculations, and trend analysis Participate in and lead service review meetings with customers What We're Looking For: DV Clearance (Developed Vetting) - Required to be active Service Management experience - Required Proven incident management experience (5+ years) Demonstrated conflict management skills in customer-facing environments Familiarity with ITIL frameworks (ITIL v4 Foundation desirable) Technical knowledge in … networking (desirable) Experience in vendor management and working within SLA-driven environments Exposure to Lean Six Sigma methodologies is an advantage CCNA and/or Cisco Certified Support Technician (CCST) - Preferred This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it to raghav. More ❯

the Cambridge office, but some others are globally located. The team produce quality software products and have strong technical ability and competence. What this role would impact is the management and leadership of the people in the team. This includes strategy and processes to enable the team to work well through motivation, career development opportunities and mentorship (from graduates … Demonstrable past career as a software engineer working on successfully released C#.NET based software products. Further experience with SQL, TypeScript, C++ or Python would be desirable. Experience in a management role, leading 10-30 software engineers of different levels. This should include providing people management as well as project leadership. Specifically, this could include mentoring junior members of … the team, providing career advice for senior engineers, and providing resources for the team to do their work well. This should include demonstrable experience including conflict management and appraisals. Experience managing a geographically distributed team would be desirable. As this is a leadership role, applicants are expected to be based close to Cambridge and be able to come More ❯