3 Conflict Management Jobs in the North West

The Application Support Manager provides management, strategic direction and mentorship for the team of Support Managers they are responsible for, ensuring objectives and measurements are met or exceeded and can demonstrate their management of the teams through regular management reviews and reporting. This is a strategic role … supporting our customers and ensuring our services are robust and client focussed. The Application Support Manager is accountable for the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the application support function. They specialise in product knowledge usage, configuration, deployment … they are responsible for, ensuring appropriate capacity and competency is available to meet the demand. Duties and Responsibilities: Accountable for the Incident & Service Request Management practice. Ensuring support is established and operating effectively ensuring the practice is followed and demonstrate the effectiveness of the practice. Identify improvements, in collaboration more »

provisioning of technical capability within service and support teams, to provide technical investigation for non-product specific technologies within the incidents and service request management practice from services provided by System C. The Technical Support Manager is effective working across not only the service and support teams, but also … conducting performance evaluations and facilitating professional development. Ensuring objectives and measurements for the technical support team are met or exceeded and can demonstrate the management of this team through regular management reviews and reporting. The Technical Support Manager reacts to the changing demand on the business through allocation … departments to align support with business goals and enhance customer experience by holistically addressing technical issues. Identify improvements to the Incident and Service Request Management practices from management review and service strategy. Initiate and contribute to continual improvement. Ensure deliverables are met and outputs from the practice meet more »

ownership and manage the In-house Security Officer Maintenance of Competence Scheme. Conducting effective learning needs analysis and liaising with the site-based Securitas management team to establish requirements and ensure delivery. Ensures a cohesive and effective relationship between the Customer and Securitas UK on all training related matters. … customer which identifies key learning interventions. Feeding training delivery requirements and SO implementation needs into the Training delivery Account Programme for action. Supports site management teams to effectively use the competency framework and adopt a coaching approach with their teams and reporting to the Central Securitas L&D so … identified as the credible source of information and knowledge for the site training and development requirements. Works hand-in-hand with the Securitas account management team to ensure the commercial imperatives of the contract are successfully achieved through relevant and compelling training interventions, spanning multiple channels/formats. Attending more »