4 Conflict Management Jobs in the North of England

The Application Support Manager provides management, strategic direction and mentorship for the team of Support Managers they are responsible for, ensuring objectives and measurements are met or exceeded and can demonstrate their management of the teams through regular management reviews and reporting. This is a strategic role … supporting our customers and ensuring our services are robust and client focussed. The Application Support Manager is accountable for the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the application support function. They specialise in product knowledge usage, configuration, deployment … they are responsible for, ensuring appropriate capacity and competency is available to meet the demand. Duties and Responsibilities: Accountable for the Incident & Service Request Management practice. Ensuring support is established and operating effectively ensuring the practice is followed and demonstrate the effectiveness of the practice. Identify improvements, in collaboration more »

provisioning of technical capability within service and support teams, to provide technical investigation for non-product specific technologies within the incidents and service request management practice from services provided by System C. The Technical Support Manager is effective working across not only the service and support teams, but also … conducting performance evaluations and facilitating professional development. Ensuring objectives and measurements for the technical support team are met or exceeded and can demonstrate the management of this team through regular management reviews and reporting. The Technical Support Manager reacts to the changing demand on the business through allocation … departments to align support with business goals and enhance customer experience by holistically addressing technical issues. Identify improvements to the Incident and Service Request Management practices from management review and service strategy. Initiate and contribute to continual improvement. Ensure deliverables are met and outputs from the practice meet more »

benefits package. Job Description: As the Employee Relations Specialist, you will be the first point of contact for all first stage Employee Relations case management for a dedicated Mars business Group. In this role, you will coach and support Line Managers and P&O (HR) colleagues with the deployment … ER Manager and ER Lead on complex, high risk situations for respective Sites/Client Groups. Work proactively with the ER Manager on case management levels relating to the segment[s] to ensure workloads are manageable and cases are responded to in a timely manner. Participate in weekly case … review meetings collaboratively with the rest of the UK/Ireland ER team to help with case management [volumes & distribution]. Work in partnership with ER Manager to track and report on segment[s] ER trends proactively. Through the Service to Partnership model, and using ER data and insights more »

technology fit-for-purpose. We connect. We secure. We simplify. We modernise. VCG provides everything you could possibly need for the design, implementation and management of data centres, cyber-secure enterprise networks, cloud and connectivity services. Trusted by our customers, our relationships grow stronger so that we can help … end customer Maintaining a technical knowledge of all supported products and undertaking training when necessary to update any required skills set Following the incident management and request fulfilment processes detailed in the call handling manual Fulfilling Customer Service objectives detailed in the service management policy Key Competencies A … demonstrable interest in technology Critical thinking and problem-solving skills Planning and organizing Communication skills Teamwork Negotiation Conflict management Adaptability Skills & Experience Customer Services training and experience Experience of working effectively within a team and collaborating with others to achieve a goal Knowledge and understanding of best practice more »