quality standards. Performance Monitoring: Measure and report on product performance and progress towards strategic goals. Feedback Integration: Continuously gather feedback from users and stakeholders to inform future product decisions. ConflictResolution: Resolve conflicts and remove obstacles that may affect the team's ability to meet project objectives. WHAT WE'RE LOOKING FOR (Experience) Proven experience as a Product More ❯
within the Salesforce Consumer Goods Cloud environment. Experience in configuring and customising the CG Cloud offline app using VS code based modular development. Deep understanding of data synchronisation mechanisms, conflictresolution strategies, debugging and data storage options for offline apps. Consumer Goods Cloud Accredited Professional or equivalent certification. Proficiency in SDLC, DevOps, tools, and best practices, with a More ❯
the service are well-governed and future-proofed. Key Tasks: • Monitor and report on service delivery performance against contractual SLAs and KPIs. • Manage major incidents and escalations, ensuring timely resolution and root cause analysis. • Lead and implement continuous service improvement initiatives. • Oversee service-related financials, ensuring accurate forecasting and budgeting. • Coordinate with client and internal teams to optimise and … and experiences: • ITIL Foundation (minimum) with proven experience in service delivery roles. • Strong track record of managing service performance and continuous improvement initiatives. • Skilled in stakeholder engagement, communication, and conflict resolution. • Financial oversight experience across service delivery contracts. • Hands-on experience with ITSM tools such as ServiceNow or equivalents. • Demonstrable leadership in cross-functional team environments. #LI-JW1 Together More ❯
MCS Group | Your Specialist Recruitment Consultancy
end-to-end recruitment strategies Lead onboarding, performance cycles, and learning & development programmes Support senior leadership on culture, workforce planning and succession Advise on employee relations matters and handle conflictresolution Oversee compensation reviews, benchmarking, and benefits Maintain and enhance HR policies and ensure legal compliance Monitor HR metrics and use data to improve processes Manage HR systems … end-to-end recruitment strategies Lead onboarding, performance cycles, and learning & development programmes Support senior leadership on culture, workforce planning and succession Advise on employee relations matters and handle conflictresolution Oversee compensation reviews, benchmarking, and benefits Maintain and enhance HR policies and ensure legal compliance Monitor HR metrics and use data to improve processes Manage HR systems More ❯
