months). Key responsibilities: Own a few smaller sized customer relationships and manage their projects end-to-end ,from RFQ response and internal recruitment to vendor management and final resolution, as well as ensuring overall account health Lead an international team of Project Managers ,ensuring oversight and health of 50 accounts (across all our customer types, including corporates and More ❯
scoping Providing sales and proposals engineering support Case studies and website content creation Chairing project meetings Customer support Skills training for & supervision of Junior Project Engineers Quality control enforcement Conflictresolution RELATIONSHIPS Reports To: Head of Systems Engineering Instructions from: Head of Systems Engineering, Divisional Director - Systems Integration Liaises With: Proposals Team, Project Team, Sales Team ESSENTIAL REQUIREMENTS More ❯
Dunstable, Bedfordshire, South East, United Kingdom
Baltic Apprenticeships
AZ-900 Azure Fundamentals a foundational cloud computing certification Confident Communication develop self-awareness, body language, and digital presence Customer Service Fundamentals learn how to understand user needs, resolve conflict, and build professional relationships ?? Ready to Apply? Click Apply and send us your CV! Once received, youll be invited to a friendly chat with our recruitment team, followed by More ❯
Shefford, Bedfordshire, South East, United Kingdom
Baltic Apprenticeships
AZ-900 Azure Fundamentals a foundational cloud computing certification Confident Communication develop self-awareness, body language, and digital presence Customer Service Fundamentals learn how to understand user needs, resolve conflict, and build professional relationships ?? Ready to Apply? Click Apply and send us your CV! Once received, youll be invited to a friendly chat with our recruitment team, followed by More ❯
considered, you must have the following experience; Experience in driving large transformational and improvement programs across diverse and complex environments Strong record of people management including communication, negotiation and conflictresolution skills Proven ability to establish and maintain effective internal and external working partnerships with Service Transition on major bid opportunities Demonstrate strong influencing and persuading skills, encourage More ❯
Brentwood, Essex, United Kingdom Hybrid / WFH Options
Opus People Solutions Ltd
service requests, work on tasks to maintain and improve the ICT Service and support project-based activity. Operating largely within established frameworks and processes, the Analyst will ensure prompt resolution to incident and service request from the ICT Help Desk using agreed timescales and SLA's. The role requires the post holder also to be mindful of information security … users across the organisation Respond to customer support requests in a timely fashion, meeting the relevant service levels and targets. Ensure all requests are accurately recorded. Where first contact resolution is not possible, ensure that the requests are passed to the appropriate teams. Own and manage customer requests through to resolution or delivery or work closely with colleagues … to pass requests on for resolution by staff with a different skill set, using existing processes and tools. Keep customers informed on the progress of their request. Responsible for keeping various inventory databases up to date Comply with ICT security and data protection and all relevant ICT policies and processes as required. Direct and attend with (where necessary) third More ❯
Hutton, Essex, United Kingdom Hybrid / WFH Options
Opus People Solutions Ltd
service requests, work on tasks to maintain and improve the ICT Service and support project-based activity. Operating largely within established frameworks and processes, the Analyst will ensure prompt resolution to incident and service request from the ICT Help Desk using agreed timescales and SLA's. The role requires the post holder also to be mindful of information security … users across the organisation Respond to customer support requests in a timely fashion, meeting the relevant service levels and targets. Ensure all requests are accurately recorded. Where first contact resolution is not possible, ensure that the requests are passed to the appropriate teams. Own and manage customer requests through to resolution or delivery or work closely with colleagues … to pass requests on for resolution by staff with a different skill set, using existing processes and tools. Keep customers informed on the progress of their request. Responsible for keeping various inventory databases up to date Comply with ICT security and data protection and all relevant ICT policies and processes as required. Direct and attend with (where necessary) third More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Corecruitment International
The Role: Help Desk and Customer Support Manager Location: Peterborough Salary: £45,000 pa + Benefits I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk More ❯