3rd Line Helpdesk Engineer
- Hiring Organisation
- Hiring People
- Location
- City of Westminster, London, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £38,000 - £45,000 per annum
human ownership of the queue (what to work on, when, and in what order) sits with you. That means scheduling your own workload in ConnectWise, resolving tickets (approximately 20 per day, mostly at L2 level), and keeping clients informed throughout. When a user can't print, when a mailbox … services (Archiving, Email Gateway Defense, Cloud to Cloud backups). Working knowledge across Apple, Google, and Linux environments. You'll also need experience with ConnectWise (or comparable PSA), RMM tooling (e.g. NinjaRMM, ScreenConnect), and documentation platforms. Beyond the technical, we need someone who communicates clearly and promptly, in writing ...