2nd Line Technical/Field Support Engineer - M365, Sophos - Cornwall - £30,000 - £38,000
Cornwall, United Kingdom
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as a mentor … to the internal knowledge base What you'll need: UK MSP background - ESSENTIAL Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer sites Eligible for BPSS clearance This is a More ❯
Employment Type: Permanent
Salary: GBP 30,000 - 38,000 Annual
Posted: