1 of 1 ConnectWise Jobs in Maidenhead

and resolving 1st line support tickets Troubleshooting faults - eg from basic issues to mapping network drives Getting involved in Cloud + Data Centre & Networking issues and tickets. Working with ConnectWise (or ideally, have used it before) Utilise soft skills to manage customer escalations effectively and efficiently Proactively communicating with customers to ensure updates are clear and consistent Suggesting ideas to … help streamline the desk and improve SLAs What you'll need: Experience on a busy IT service desk (MSP experience ideal) Previous use of ConnectWise (ideal) or ServiceNow Strong troubleshooting mindset Hunger to learn, improve and grow Based within commuting distance to Maidenhead We're looking for a first line service desk analyst that wants to progress and build their More ❯