for major technical incidents. Understanding of ITIL framework; ITIL v3/v4 Foundation Certification preferred. Extensive experience with service desk and ITSM platforms (e.g., ConnectWise, Autotask, ServiceNow). Strong technical understanding of Microsoft 365, Azure, Windows Server and Desktop operating systems. Strong networking fundamentals (DNS, DHCP, VPN, routing, switching) and More ❯
Services Provider (MSP or MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident More ❯
of Microsoft 365, Azure, Windows Server, and networking A genuine passion for automation and improving technical processes (PowerShell, scripting, Logic Apps) Strong experience with ConnectWise (ticketing, RMM, and documentation systems) Excellent communication skills and the confidence to lead client discussions and mentor junior team members A proactive and strategic mindset … Policy, DNS, DHCP, file services) Networking - Meraki, DNS, DHCP, VPNs, firewalls, switching/routing Automation & Scripting - PowerShell, Logic Apps, runbooks (desirable but not essential) ConnectWise - PSA, ticketing, RMM (essential experience) If you're ready to be apart of an amazing, ethical MSP where you will be playing an integral role More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Prince Talent & Resourcing Group
Second Line Support Engineer - MSP Experience - 5 days a week on site About Us We provide critical technology solutions built on solid foundations. We help organisations that rely on technology for critical operations, achieve and maintain a high-performance steady More ❯
email and telephone support calls for our maintenance clients referring more complex issues to the Lead engineer To actively manage maintenance tickets within the ConnectWise ticketing platform. To provide out of hours and weekend support on an occasional basis if required. To take an active role in completing maintenance reports More ❯
to internal and external enquiries. Mailbox Cover for Relationship Mangers and Internal Account managers. Ticket & CRM Management: Manage tickets and boards within CRM software (ConnectWise), ensuring accuracy, completeness, and timely processing. Regularly update tickets with relevant client and order information to maintain transparency across internal teams. Qualifications and Skills Essential … to detail. Desirable: Previous experience within IT services, purchasing, or finance administration. Familiarity with IT hardware/software procurement. Previous experience using CRM software (ConnectWise/or similar). What Success Looks Like in This Role Accurate and timely processing of client orders, tickets, and administrative tasks. Consistent demonstration of More ❯
performing team of Service Desk Engineers Lead initiatives to improve ticket allocation, response times , and first-time fix rates Build out and enhance the ConnectWise PSA system for improved tracking and reporting Own the Starters & Leavers process and other operational responsibilities Commute between Maidenhead and Hemel Hempstead offices to stay … principles and managed service delivery Experienced in transforming teams and raising standards Analytical mindset for managing reports, KPIs, and ticket trends Practical knowledge of ConnectWise PSA is highly desirable 🚀 The Sell Join a fast-growing MSP that’s gone from £10M to £25M in 2 years Huge opportunity to shape More ❯
