1 of 1 Content Management Jobs in Hertfordshire

Manager to join our growing Operational Application Hosting & Support team based in Watford. You'll be part of a dynamic environment supporting, maintaining, and managing a range of enterprise content management software solutions - from on-premises systems to Cloud SaaS offerings. As a Customer Success Manager, you will play a pivotal role in ensuring the delivery of high … quality IT services to our customers. You'll oversee service management processes including incident, request, and problem management, as well as support change management initiatives. The role also involves nurturing customer relationships, leading service review meetings, and driving continuous improvement across service operations. Key Responsibilities Develop and implement ITIL best practices and processes within the support team. … with customers. Ensure service quality and adherence to agreed SLAs. Collaborate with partners to maintain and improve service standards. Experience, Skills, and Qualifications Proven track record in IT service management with ITIL certification . Experience managing complex, outsourced or third-party vendor relationships. Prior experience supporting Content Management platforms (advantageous). Experience working with NHS, Healthcare, or More ❯