lead, and deliver user research for public services across Discovery, Alpha, Beta, and Live phases Apply a range of qualitative and quantitative research methods-e.g. depth interviews, usability testing, contextualinquiry, surveys-to surface behavioural insights Establish and maintain lightweight feedback loops with target user groups, ensuring continued insight into live service usage and evolving needs Synthesise research More ❯
understandings of problems and solutions. Encourage decision-making based on research insights. Skills, knowledge, and expertise Practice Experienced in user-centered, lean, and agile research methodologies including usability testing, contextual enquiry, rapid research, and evaluative research. Knowledge of accessibility and inclusive design. Understanding and adherence to Made Tech's research standards, the MRS code of practice, and GDPR. Ability More ❯
understandings of problems and solutions. Encourage decision-making based on research insights. Skills, knowledge, and expertise Practice Experienced in user-centered, lean, and agile research methodologies including usability testing, contextual enquiry, rapid research, and evaluative research. Knowledge of accessibility and inclusive design. Understanding and adherence to Made Tech's research standards, the MRS code of practice, and GDPR. Ability More ❯
understandings of problems and solutions. Encourage decision-making based on research insights. Skills, knowledge, and expertise Practice Experienced in user-centered, lean, and agile research methodologies including usability testing, contextual enquiry, rapid research, and evaluative research. Knowledge of accessibility and inclusive design. Understanding and adherence to Made Tech's research standards, the MRS code of practice, and GDPR. Ability More ❯
understandings of problems and solutions. Encourage decision-making based on research insights. Skills, knowledge, and expertise Practice Experienced in user-centered, lean, and agile research methodologies including usability testing, contextual enquiry, rapid research, and evaluative research. Knowledge of accessibility and inclusive design. Understanding and adherence to Made Tech's research standards, the MRS code of practice, and GDPR. Ability More ❯
of our collective craft. What you'll be doing: Scope, plan, and lead service design activities across all phases of design and delivery Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal More ❯
will promote and create a culture of user centred and evidence-based approach to product and service design. As User Researcher, we would look to you to conduct effective contextualinquiry to understand how our customers utilise our software and provide recommendations to the roadmap based on this discovery. Other key responsibilities and accountabilities will include; Work closely More ❯
Central London, London, United Kingdom Hybrid / WFH Options
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Conduct generative research to explore user needs, motivations, and behaviors for non-interface-based projects (e.g., workflows, services, or conceptual ideas). Use qualitative methods such as user interviews, contextual inquiries, and diary studies to uncover deep user insights. Leverage quantitative data from analytics platforms like Pendo, Google Analytics, or similar to identify trends, measure user behavior, and validate More ❯
shared understanding of user needs and opportunities Able to communicate and influence wider business stakeholders with clarity and conciseness Experience combining qualitative and quantitative methods Ethnographic experience (such as contextual enquiry or diary studies) Experience triangulating research and data from different sources to tell compelling customer stories Experience with accessibility research and/or vulnerable customers Willingness to share More ❯
onboarding processes. Promote user-centred practices internally and externally, representing the community at events and in publications. Skills, knowledge, and expertise Proficient in research methodologies such as usability testing, contextual enquiry, rapid research, surveys, and evaluative research. Experience leading user research across GDS development stages (discovery, alpha, beta) is desirable. Experienced in agile research practices and coaching junior team More ❯
