21 of 21 Contextual Inquiry Jobs in London

lead, and deliver user research for public services across Discovery, Alpha, Beta, and Live phases Apply a range of qualitative and quantitative research methods-e.g. depth interviews, usability testing, contextual inquiry, surveys-to surface behavioural insights Establish and maintain lightweight feedback loops with target user groups, ensuring continued insight into live service usage and evolving needs Synthesise research More ❯

Responsibilities 1. Research Planning and Execution Design, manage, and deliver an end-to-end user research strategy across discovery, alpha, beta and live stages. Select appropriate research methodologies (e.g., contextual inquiry, depth interviews, usability testing, diary studies, surveys) based on stakeholder type and project phase. Conduct in-depth research sessions with a range of users including NHS Trust More ❯

Responsibilities 1. Research Planning and Execution Design, manage, and deliver an end-to-end user research strategy across discovery, alpha, beta and live stages. Select appropriate research methodologies (e.g., contextual inquiry, depth interviews, usability testing, diary studies, surveys) based on stakeholder type and project phase. Conduct in-depth research sessions with a range of users including NHS Trust More ❯

Responsibilities 1. Research Planning and Execution Design, manage, and deliver an end-to-end user research strategy across discovery, alpha, beta and live stages. Select appropriate research methodologies (e.g., contextual inquiry, depth interviews, usability testing, diary studies, surveys) based on stakeholder type and project phase. Conduct in-depth research sessions with a range of users including NHS Trust More ❯

of problems and ideas Advocates for teams to make decisions based on research findings Skills, Knowledge & Expertise Experienced in user centred, lean and agile research methodologies including: Usability testing Contextual enquiry Rapid research Measurable and evaluative research Accessibility and inclusive design Understands and adheres to Made Tech’s research standards, the MRS code of practice and GDPR Provide clear More ❯

Experience of planning, scoping, conducting, analysing and communicating user research throughout the Agile product development lifecycle. Experience of qualitative user research methods including usability testing, ethnographic observation, interviews, surveys, contextual inquiry and focus groups. Experience of working within an Agile scrum team, collaborating with Designers, Product Owners, Developers and other Researchers to prioritise research opportunities supporting the roadmap More ❯

Experience of planning, scoping, conducting analysing and communicating user research throughout the Agile product development lifecycle. Experience of qualitative user research methods including usability testing, ethnographic observation, interviews, surveys, contextual inquiry, and focus groups. Experience of working within an Agile scrum team (working across Designers, Product Owners, Developers, and other Researchers) Ability to translate research findings into specific More ❯

understandings of problems and solutions. Encourage decision-making based on research insights. Skills, knowledge, and expertise Practice Experienced in user-centered, lean, and agile research methodologies including usability testing, contextual enquiry, rapid research, and evaluative research. Knowledge of accessibility and inclusive design. Understanding and adherence to Made Tech's research standards, the MRS code of practice, and GDPR. Ability More ❯

will promote and create a culture of user centred and evidence-based approach to product and service design. As User Researcher, we would look to you to conduct effective contextual inquiry to understand how our customers utilise our software and provide recommendations to the roadmap based on this discovery. Other key responsibilities and accountabilities will include; Work closely More ❯

will promote and create a culture of user centred and evidence-based approach to product and service design. As User Researcher, we would look to you to conduct effective contextual inquiry to understand how our customers utilise our software and provide recommendations to the roadmap based on this discovery. Other key responsibilities and accountabilities will include; Work closely More ❯

the role you must have Extensive work experience in relevant research field Growing experience with at least several of the following types of research: usability testing, ethnography, co-creation, contextual inquiry, cultural probes, foresight workshops, literature reviews, diary studies, multi criteria analysis, mindset/persona development Ideally, you'll also have Experience working with behavioural science/economics More ❯

professional applied research experience. Extensive experience with qualitative research methods (Multi-device generative and evaluative depth interviews, unmoderated testing, usability testing, card sorting, tree-testing, focus groups, diary studies, contextual inquiry, concept testing etc.). Experience with quantitative research methods (e.g. surveying) and statistical analysis. Experience leveraging research tools like UserTesting, dscout, etc. and adaptability to learn and More ❯

needs, behaviours, pain points and motivations. Essential Criteria YOUR SKILLS AND EXPERIENCE Strong knowledge of qualitative and quantitative research methods, including user interviews, usability testing, surveys, diary studies, and contextual inquiry. Experience at conducting user research at every stage of service design and product development to inform and improve outcomes. Experienced in creating high-impact research deliverables and proven More ❯

of our collective craft. What you'll be doing: Scope, plan, and lead service design activities across all phases of design and delivery Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal More ❯

market needs. Conduct User Research: Lead and execute qualitative and quantitative research across the full lifecycle (planning, conducting, analysing, and reporting) using methods such as ethnographic observation, interviews, surveys, contextual inquiry and concept testing, with a strong emphasis on understanding local users' needs and behaviours. Market and Industry Research: Stay up-to-date on industry trends, competitive landscape More ❯

Conduct generative research to explore user needs, motivations, and behaviors for non-interface-based projects (e.g., workflows, services, or conceptual ideas). Use qualitative methods such as user interviews, contextual inquiries, and diary studies to uncover deep user insights. Leverage quantitative data from analytics platforms like Pendo, Google Analytics, or similar to identify trends, measure user behavior, and validate More ❯

Conduct generative research to explore user needs, motivations, and behaviors for non-interface-based projects (., workflows, services, or conceptual ideas). Use qualitative methods such as user interviews, contextual inquiries, and diary studies to uncover deep user insights. Leverage quantitative data from analytics platforms like Pendo, Google Analytics, or similar to identify trends, measure user behavior, and validate More ❯

shared understanding of user needs and opportunities Able to communicate and influence wider business stakeholders with clarity and conciseness Experience combining qualitative and quantitative methods Ethnographic experience (such as contextual enquiry or diary studies) Experience triangulating research and data from different sources to tell compelling customer stories Experience with accessibility research and/or vulnerable customers Willingness to share More ❯

Required 7+ years in user research or service design roles, preferably in public or social care sectors Proficient in qualitative and quantitative methods, including usability testing, diary studies, and contextual inquiry Knowledge of GDS Service Standard, Design System, and accessibility compliance Experience working with vulnerable or under-represented user groups Comfortable facilitating workshops and synthesising user insight into More ❯

ideas Make decisions based on research findings and model this behaviour to the rest of your team Experienced in user centred, lean and agile research methodologies including: Usability testing Contextual enquiry Rapid research Survey development Measurable and evaluative research Understands and applies research ethics and GDPR practices Provide clear and informative communications with research participants, including sharing GDPR policies More ❯

Experimental Psychology, Sociology, Information Science, Political Science, etc.) or relevant years of qualitative product research experience. Experience with a range of qualitative methods including but not limited to interviews, contextual inquiry, concept testing, and diary studies. Basic understanding of quantitative, behavioral analysis, and statistical concepts. Capacity to ask, as well as answer, product and user experience related questions. More ❯