Blackburn, Lancashire, North West, United Kingdom Hybrid / WFH Options
Erin Associates
software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuousimprovement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and … Strong communication and stakeholder management skills Hands-on familiarity with ticketing systems, ERP platforms, POS software, and Microsoft 365 Collaborative leadership style with a focus on mentoring, motivation, and continuousimprovement They offer opportunities for progression in this growing software company where you will make an impact in a business that values customer experience and service innovation. More ❯
of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive service excellence through continuousimprovement of standards, processes, and SLAs Maintain and grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights … Excellent communication and stakeholder management skills Proficiency with ticketing systems, ERP platforms, POS software and Office 365 A hands-on, collaborative leadership style with a focus on coaching and continuousimprovement They are offering a competitive salary and package in a supportive, collaborative culture where your input will be valued. They offer opportunities for progression in this More ❯
Blackburn, Lancashire, North West, United Kingdom Hybrid / WFH Options
Oscar Associates (UK) Limited
experience in a Software Development role Proficient in C#, .Net Exposure to modern frontend technologies e.g React js, Vue js, Angular js Willingness to learn, adapt, and contribute to continuousimprovement Effective communication and problem-solving skills What they're offering Hybrid working model - enjoy a balance of remote work and in-office collaboration (just one day … work on meaningful projects where your contributions shape both internal systems and client-facing solutions Supportive team culture - collaborate with a friendly, experienced team that values knowledge sharing and continuousimprovement Work-life balance - flexible approach to help you stay productive and maintain a healthy balance Inclusive environment - a respectful, people-first workplace where ideas are welcomed More ❯
Engineer, providing support for one of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. Location: Edinburgh or Newcastle Campus The successful candidate will join a highly More ❯