and programmes, ensuring that performance targets are met or exceeded. Take proactive steps to address underperformance and improve service outcomes in line with policy. ContinuousImprovement: Implement and promote a culture of continuousimprovement, identifying areas for service enhancement and working with teams to … expectation through targeted improvement efforts. Quality: Achieve and maintain high service quality standards, with proactive measures to address any quality gaps. People: Continuous development opportunities for all team members, encouraging a culture of learning and professional growth aligned with Fedcap's values. Integration: Enhance Fedcap's visibility More ❯
environments—ensuring alignment with business priorities and technical scalability. Own and lead the global Service Desk function, establishing clear support processes, performance metrics, and continuousimprovement across all sites. Implement and govern enterprise infrastructure standards, covering identity, endpoint, monitoring, backup, and disaster recovery to drive consistency and More ❯
customers: To continually reduce customer escapes, internal and external concessions and the overall cost of non-quality through the application of appropriate Quality and continuousimprovement tools. To ensure compliance with internal processes and procedures and external customer and regulatory requirements. Maintain a clean, organised and safe … insurance plan - Group income protection scheme paying 50% of your salary in the event that you are too ill to work - Support for your continuous professional development and career development - Enhanced sickness, maternity, adoption and paternity leave - Excellent on-site catering facilities offering subsidised hot and cold breakfast and … or equivalent experience. - Quality assurance experience in a technical and/or manufacturing environment. - Experience of complex problem solving and the delivery of improvement projects. - Experience of the application of key quality tools (PFMEA, SPC, 8D, 6 Sigma). - Good communication skills, both verbal and written. - Experience of More ❯