IT Helpdesk Manager
Coulsdon, London, United Kingdom
The Portfolio Group
operations of the IT Helpdesk Ensuring timely resolution of support tickets and change requests Acting as the go-to escalation point for complex technical issues Collaborating with Business Improvement and IT … teams on wider projects Supporting staff with hardware/software setups, onboarding/offboarding, and events Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuous improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores More ❯
Employment Type: Permanent
Salary: £33000 - £38000/annum + Bonus
Posted: