Continuous Improvement Jobs in Coulsdon

2 of 2 Continuous Improvement Jobs in Coulsdon

IT Helpdesk Manager

Coulsdon, London, United Kingdom
The Portfolio Group
operations of the IT Helpdesk Ensuring timely resolution of support tickets and change requests Acting as the go-to escalation point for complex technical issues Collaborating with Business Improvement and IT … teams on wider projects Supporting staff with hardware/software setups, onboarding/offboarding, and events Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuous improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores More ❯
Employment Type: Permanent
Salary: £33000 - £38000/annum + Bonus
Posted:

IT Helpdesk Manager

Coulsdon, Surrey, England, United Kingdom
The Portfolio Group
operations of the IT Helpdesk Ensuring timely resolution of support tickets and change requests Acting as the go-to escalation point for complex technical issues Collaborating with Business Improvement and IT … teams on wider projects Supporting staff with hardware/software setups, onboarding/offboarding, and events Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuous improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores More ❯
Employment Type: Full-Time
Salary: £33,000 - £38,000 per annum
Posted:
Continuous Improvement
Coulsdon
25th Percentile
£34,250
Median
£35,500
75th Percentile
£36,750