Workday HCM Lead
- Hiring Organisation
- Focus on WD
- Location
- East Sussex, England, United Kingdom
responsibilities. You will play a key role in shaping the future direction of the Workday HCM platform while supporting business transformation, operational excellence and continuous improvement initiatives. Working within a multi-disciplinary enterprise applications team, you will act as a senior trusted adviser and escalation point, ensuring … prioritisation across support and enhancement activities. Ensure adherence to SLA and KPI targets for incident resolution and service delivery. Monitor service performance and drive continuous improvement initiatives. Act as an escalation point for complex incidents, defects and operational issues. Ensure effective stakeholder communication regarding service performance, incidents ...