2 of 2 Continuous Improvement Jobs in Hebburn

future growth across the North East. As an Ofsted Rated Good provider and ISO 9001:2015 certified organisation, we’re committed to maintaining the highest standards of quality and continuous improvement in everything we do. We’re a growing business, and we’re always looking to bring like-minded, talented individuals on board to support the achievement … week working from home (after probation). Social Gatherings – 4 events per year to connect and celebrate. Death in Service (DIS) – 4x salary for peace of mind. Training & Development – Continuous learning and career growth opportunities. Employee Assistance Program (EAP) – Includes a wellbeing app for mental health support. Birthday Off – Celebrate your special day with an extra day off. More ❯

Handle escalations and complex client queries with professionalism. Collaborate across departments to ensure seamless service delivery. Use PSA and CRM tools to manage workloads and extract performance data. Drive continuous improvement and contribute to strategic planning. Essential Skills & Experience Proven leadership experience in a contact centre or service desk environment. Strong communication and client-facing skills. Ability More ❯