Senior Major Incident Manager
- Hiring Organisation
- Jobleads-UK
- Location
- Belfast City District, Northern Ireland, United Kingdom
lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex or time‐critical major incidents, support team members during … within SLAs. Manage escalations when required. Deliver executive summaries during P1 incidents. Produce weekly and monthly MI reporting. Update and maintain process documentation. Drive continuous improvement across the MIM function. Provide leadership, mentoring, and coaching. Collaborate with cross‐functional teams. Escalate issues to the Head of Major ...