Head of Customer Service & Operations
- Hiring Organisation
- CCP Recruitment Limited
- Location
- Sevenoaks, Kent, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £75,000
Technical Support and Field Engineering, driving service excellence, operational efficiency and commercial performance. You'll be responsible for creating a customer-centric culture, delivering continuous improvement initiatives and ensuring the department consistently delivers an exceptional customer experience. This role offers significant autonomy and influence, making it ideal … Service Advisors, Technical Support teams and Field Engineers. Drive operational excellence through effective planning, resource allocation, workforce utilisation and performance management. Identify and implement continuous improvement initiatives to enhance customer satisfaction, productivity and commercial performance. Take ownership of departmental strategy, ensuring the function supports wider business objectives ...