Customer Service Team Leader
- Hiring Organisation
- First Recruitment Group
- Location
- Keele, Staffordshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
Technical Support team, managing day-to-day operations, service levels, and escalations. Create a positive, high-performing team culture while monitoring performance and driving continuous improvement across services and processes. Key Responsibilities Manage daily support operations and act as the first point of contact for escalations … Identify and resolve customer issues across the full customer lifecycle. Lead the support team through coaching, one-to-ones, training, and team huddles. Drive continuous improvement in processes, efficiency, and customer experience. Ensure compliance with information security and data protection requirements. Essential Experience & Skills Customer service ...