4 of 4 Continuous Improvement Jobs in West Malling

Infrastructure Operations Team leader, you will drive operational excellence across all facets of all IT systems and operations, ensuring robust, scalable infrastructure and services whilst fostering a culture of continuous improvement. You and your team will lead technical diagnosis and resolution of incidents, as well as maintaining and innovating the infrastructure and services we provide to the business. You More ❯

the Infrastructure Operations Team Leader, you will drive operational excellence across all facets of IT systems and operations, ensuring robust, scalable infrastructure and services while fostering a culture of continuous improvement. You and your team will lead technical diagnosis and resolution of incidents, as well as maintaining and innovating the infrastructure and services we provide to the business. You More ❯

are identified and managed efficiently throughout the problem lifecycle. The IT Problem Manager is also responsible for measuring and reporting the performance of the Problem Management practice, identifying continual improvement opportunities, and the overall maturity of the practice. As part of the IT Service Management team, the Problem Manager will also be expected to support the other core More ❯

trading businesses, with specialisms in IT, HR, energy, education, legal, procurement, and more. Why this role matters As our CSI Controller, you'll be the strategic brain behind our Continuous Service Improvement (CSI) engine. You'll be tasked with leading on initiatives that make our services smarter, faster, and more lovable for both our teams and our … customers. You will be a confident and capable process leader, bringing a blend of project design, leadership, and operational management skills to drive performance and continuous improvement across the organisation. If you're fluent in the language of data, process optimisation, dashboards, customer service, and service delivery, thenthis is the opportunity for you. What you'll be … is taken of customers' real and statedneeds in the delivery of IT services. Detailed understanding of the ITIL Framework and meeting Service Level targets. Working with management to integrate continuous improvement strategies into the organisation's goals and objectives Demonstrated expertise in computer systems and IT infrastructure, with the ability to proactively identify, analyse, and resolve recurring More ❯