3 of 3 Conversational AI Jobs in the Thames Valley

better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable, AI-driven solutions that transition from high-touch managed services to product-led growth.Afiniti operates throughout the world and has driven billions of dollars of precisely … measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit VisionAfiniti's vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies ...

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence … securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. Role Summary As a member of the Sophos Agentic AI team, the Software Engineer II designs, builds and supports reliable AI-powered cybersecurity capabilities. The role applies sound software engineering practices to moderately ...

service performance and identify opportunities to improve customer experience, operational efficiency and cost to serve.You will evaluate where process redesign, platform capabilities, automation and AI can add value, while ensuring recommendations are driven by evidence rather than technology preference. A key part of the engagement will be delivering … data to establish a credible baseline. Review customer journeys, case management processes, routing, escalation paths and reporting. Identify opportunities for process improvement, automation and AI adoption. Assess solutions across process change, platform capability, integration, RPA and AI. Design and prioritise transformation initiatives based on value, effort and feasibility. Build ...