Contract - Senior CXE Engineer - Amazon Connect
- Hiring Organisation
- INNOVATIVE TECH PEOPLE LTD
- Location
- City of London, London, United Kingdom
- Employment Type
- Contract, Work From Home
development on Bedrock and Claude, and full-stack serverless work, with regular direct interaction with customer engineering teams. Responsibilities Your Assignment AI Agent & Conversational AI Development Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock (Claude model family), implementing multi … that correlates contact flow logs, conversation transcripts, AI agent spans, tool executions, and token usage to isolate latency, cost, and quality issues Build conversational experiences where intent-based NLU is the right fit, including multilingual support and SSML-tuned voice interactions Amazon Connect Platform Engineering Build contact flows ...