CCaaS CoE Solution Architect
- Location
- Greater London, England, United Kingdom
analytics solutions that support performance improvement and measurable CX outcomes.•Architect AI-enabled customer service using NiCE and Cognigy capabilities, including agent assist, conversational AI and agentic AI.•Define CXone routing, IVR and omnichannel engagement designs aligned to customer journeys ,operational requirements; implementation standards and best practices ...