16 of 16 Dynamics 365 Jobs in the East Midlands

Dynamics 365 Contact Centre Telephony Consultant (IT) Location: Lincoln (Hybrid – 2 days onsite: Tuesday & Wednesday) Contract: Temporary (25 weeks) Start Date: 1st April 2026 Hours: 37 hours per week Rate: PAYE: £440.53 per day Umbrella/Ltd: £579.29 per day IR35 Status: Outside IR35 The Role … Ribble Recruitment is supporting a local authority in sourcing a highly skilled Dynamics 365 Contact Centre Telephony Consultant to support a key transformation project within their IT Enterprise Architecture function. This role will focus on the design, configuration, and optimisation of a modern contact centre environment ...

Analysts, the objective of the role is to assist in the design, development, testing and refinement of business applications with specific focus on Microsoft Dynamics and Azure. Having had previous experience, you will work with an enthusiastic team on specific projects aligned to the organisations strategic road map. … professional who enjoys solving complex problems, influencing technical direction, and mentoring others while remaining hands-on. PRINCIPAL ACCOUNTABILITIES Design, develop, and maintain Microsoft Dynamics solutions in line with architectural and coding standards Lead the implementation of complex customisations including plugins, workflows, and integrations Translate business requirements into ...

client in Lincolnshire are looking to appoint a talented Dynamics 365 Contact Centre Telephony Consultant on a Contract basis. We are seeking a skilled Dynamics 365 Contact Centre Telephony Consultant to design, implement, and support enterprise-grade contact centre solutions. The role … focuses on delivering seamless customer experiences using Dynamics 365, Omnichannel, telephony integrations, and AI-driven conversational solutions. What's on offer: Salary: £579 per day, Inside IR35 *negotiable based on experience *please submit your CV with the rate you require Hybrid working Contract type: Contract Monday ...

Dynamics 365 Contact Centre Telephony Consultant 365 Contact Centre Telephony Consultant Platform Skills 365 Contact Centre Telephony Consultant Dynamics 365 Customer Service/Contact Centre 365 Contact Centre Telephony Consultant Case routing, queues, work streams, agent … automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills Monitoring & troubleshooting ...

Teqniq is searching for a Dynamics 365 Contact Centre Telephony Consultant to work in the public sector. 37 hours per week. 25 week contract. Two days per week in the office - Tuesday and Wednesday. Job Description: Platform Skills Dynamics 365 Customer Service … automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills Monitoring & troubleshooting ...

seeking an experienced Dynamics 365 Contact Centre Telephony Consultant to join a fast-paced team, supporting advanced contact centre telephony solutions. This is an exciting opportunity for a hands-on consultant with expertise in Dynamics 365 Customer Service, Omnichannel voice, and telephony … routing, queues, DTMF, failover Hands-on experience with Copilot Studio agent design and voice-enabled bots Solid understanding of ACS fundamentals and integration with D365 Experience with Power Automate, Dataverse, and event-driven flows Excellent troubleshooting, monitoring, and operational skills Awareness of security, compliance, and data protection requirements Apply ...

Microsoft Dynamics 365 CE Developer | Nottingham (Hybrid) | up to £60,000 + a seriously generous benefits package My client is a well-known retail organisation in the middle of a significant technology overhaul, moving away from legacy systems and going all-in on Dynamics … looking for a hands-on Dynamics 365 Developer to take ownership of technical delivery within the Sales module of D365 CE. You'll be working closely with integration partners to build out the platform, and once that's done, you'll continue to develop and shape ...

seeking an experienced Dynamics 365 Telephony Consultant to support the delivery of a modern contact centre solution, integrating D365, telephony, and automation tools. Key Skills Dynamics 365 Customer Service/Omnichannel (voice, chat, messaging) Contact centre telephony & IVR (call flows, queues, routing … Copilot Studio (bots, IVR, conversation design) Azure Communication Services (ACS) Power Automate & system integrations Microsoft Teams telephony integration Responsibilities Configure and deliver D365 contact centre solutions Design IVR, call flows, and customer journeys Integrate ACS, Copilot Studio, and D365 Build automation workflows using Power Automate Monitor, troubleshoot, and optimise performance ...

Position: Dynamics 365 Contact Centre Telephony Consultant Location : Orchard Street, Lincoln, LN1 1YL Start Date: ASAP Contract Duration: 6+ Months (Hybrid) Working Hours: 25 hours per week, Monday to Friday Pay Rate: £440.53 Per Day Job Reference: OR25492 Job Responsibilities Design, configure, and implement Dynamics 365 Contact Centre solutions. Configure case routing, queues, workstreams, and agent experiences. Set up and manage omnichannel voice, chat, and messaging capabilities. Design and deploy IVR call flows, menus, DTMF handling, call queues, and transfers. Develop Copilot Studio agents and IVR bots, including topics, triggers, variables ...

User My client is looking to build a strong internal Dynamics capability and are looking for a talented D365 Customer Engagement Developer to join their team in Northamptonshire. You’ll help shape, enhance, and extend their CRM platform as they continue to modernise and optimise their business systems. … providing clear progress updates. Manage Dynamics 365 solution deployment , environment changes, and technical best practices. Optimise system performance and apply D365 CE performance tuning techniques. Work closely with stakeholders to understand business goals and identify where CRM can deliver real value. Integrate modern technologies, including Natural ...

Dynamics 365 CE Functional Consultant Derbyshire (Hybrid - 1 day a week) Nigel Frank International are partnered with an innovative D365 CRM end user who are looking to add a talented D365 CE Functional Consultant to deliver Customer Service & Omnichannel solutions. Working closely with the business teams … Dynamics 365 through configuration, customisation and continuous improvement to support evolving business needs. Responsibilities Lead functional design and delivery of D365 CE Customer Service and Omnichannel capabilities Collaborate with business teams, senior stakeholders, and end users to gather, refine and document requirements Configure, customise, and extend ...

D365 CE Solutions Architect - Remote, UK-Wide. Our client is an established MS Partner who has a broad pipeline of large projects in which they need a Dynamics 365 CE Solutions Architect to come in and lead the business by demonstrating their technical expertise, handling challenging … Collaborate with stakeholders both internally/externally to ensure delivery is understood and consistent with client ambitions. Work through the design and build of D365 and Power Apps alongside like-minded colleagues to ensure consistent quality of work. Take charge of system testing and support UAT. Skills & Qualifications Experience ...

strategic decision-making. You will design and deliver data solutions within the Microsoft ecosystem, including Azure Data Services, Microsoft Dataverse, Power BI, and Dynamics 365 integrations. Main Duties and Responsibilities: Data Strategy & Advisory Data Governance & Quality Data Analytics & Insights Data Management & Warehousing ETL & Data Integration Data … cloud-based data solutions, particularly within Microsoft Azure * Knowledge of ETL processes and data integration across multiple systems * Experience integrating Microsoft technologies (e.g., Dynamics 365, Azure Data Services, Power BI) with third-party platforms * Understanding of data governance, security, and compliance principles * Hands-on experience with ...

Candidate Profile: Degree in Business Information Technology preferred. Microsoft Power BI skills essential. Microsoft SQL Database skills essential. Experience in SAP ECC6 and Microsoft Dynamics 365 preferred. Strong analytical ability with understanding of data types and data joining required. Excellent communications skills and ability to discuss ...

Requirements PowerBI Developer PowerBI Developer Strong Power BI build skills: DAX, Power Query (M), data modelling (star schema) Experience reporting from Dynamics 365/Dataverse (tables, relationships, option sets, including custom tables) Delivered reporting for Customer Service/Contact Centre : cases, queues, SLAs, agent performance, call ...

office: Tuesday and Wednesday. Job Description: Strong Power BI build skills: DAX, Power Query (M), data modelling (star schema). Experience reporting from Dynamics 365/Dataverse (tables, relationships, option sets, including custom tables). Delivered reporting for Customer Service/Contact Centre : cases, queues, SLAs ...