17 of 17 Dynamics 365 Jobs in the East Midlands

Dynamics 365 Contact Centre Telephony Consultant (IT) Location: Lincoln (Hybrid – 2 days onsite: Tuesday & Wednesday) Contract: Temporary (25 weeks) Start Date: 1st April 2026 Hours: 37 hours per week Rate: PAYE: £440.53 per day Umbrella/Ltd: £579.29 per day IR35 Status: Outside IR35 The Role … Ribble Recruitment is supporting a local authority in sourcing a highly skilled Dynamics 365 Contact Centre Telephony Consultant to support a key transformation project within their IT Enterprise Architecture function. This role will focus on the design, configuration, and optimisation of a modern contact centre environment ...

client in Lincolnshire are looking to appoint a talented Dynamics 365 Contact Centre Telephony Consultant on a Contract basis. We are seeking a skilled Dynamics 365 Contact Centre Telephony Consultant to design, implement, and support enterprise-grade contact centre solutions. The role … focuses on delivering seamless customer experiences using Dynamics 365, Omnichannel, telephony integrations, and AI-driven conversational solutions. What's on offer: Salary: £579 per day, Inside IR35 *negotiable based on experience *please submit your CV with the rate you require Hybrid working Contract type: Contract Monday ...

Dynamics 365 Contact Centre Telephony Consultant 365 Contact Centre Telephony Consultant Platform Skills 365 Contact Centre Telephony Consultant Dynamics 365 Customer Service/Contact Centre 365 Contact Centre Telephony Consultant Case routing, queues, work streams, agent … automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills Monitoring & troubleshooting ...

Dynamics 365 Contact Centre Telephony Consultant 365 Contact Centre Telephony Consultant Platform Skills 365 Contact Centre Telephony Consultant Dynamics 365 Customer Service/Contact Centre 365 Contact Centre Telephony Consultant Case routing, queues, work streams, agent … automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills Monitoring & troubleshooting ...

Teqniq is searching for a Dynamics 365 Contact Centre Telephony Consultant to work in the public sector. 37 hours per week. 25 week contract. Two days per week in the office - Tuesday and Wednesday. Job Description: Platform Skills Dynamics 365 Customer Service … automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills Monitoring & troubleshooting ...

seeking an experienced Dynamics 365 Contact Centre Telephony Consultant to join a fast-paced team, supporting advanced contact centre telephony solutions. This is an exciting opportunity for a hands-on consultant with expertise in Dynamics 365 Customer Service, Omnichannel voice, and telephony … routing, queues, DTMF, failover Hands-on experience with Copilot Studio agent design and voice-enabled bots Solid understanding of ACS fundamentals and integration with D365 Experience with Power Automate, Dataverse, and event-driven flows Excellent troubleshooting, monitoring, and operational skills Awareness of security, compliance, and data protection requirements Apply ...

Description I am actively seeking an experienced Business Systems Analyst, with hands on expertise in Dynamics 365 CE/CRM, for a fantastic new role with a reputable global service sector organisation. My client has a range of innovative customisation, integration and roll out projects planned … Power Apps) Confident communication/stakeholder & user engagement skills Benefits The opportunity to play a key role in the advancement of a multi-national D365 solution, for a reputable organisation A competitive base salary up to £65000 A comprehensive employee benefits package Modern offices with great in office perks ...

seeking an experienced Dynamics 365 Telephony Consultant to support the delivery of a modern contact centre solution, integrating D365, telephony, and automation tools. Key Skills Dynamics 365 Customer Service/Omnichannel (voice, chat, messaging) Contact centre telephony & IVR (call flows, queues, routing … Copilot Studio (bots, IVR, conversation design) Azure Communication Services (ACS) Power Automate & system integrations Microsoft Teams telephony integration Responsibilities Configure and deliver D365 contact centre solutions Design IVR, call flows, and customer journeys Integrate ACS, Copilot Studio, and D365 Build automation workflows using Power Automate Monitor, troubleshoot, and optimise performance ...

Position: Dynamics 365 Contact Centre Telephony Consultant Location : Orchard Street, Lincoln, LN1 1YL Start Date: ASAP Contract Duration: 6+ Months (Hybrid) Working Hours: 25 hours per week, Monday to Friday Pay Rate: £440.53 Per Day Job Reference: OR25492 Job Responsibilities Design, configure, and implement Dynamics 365 Contact Centre solutions. Configure case routing, queues, workstreams, and agent experiences. Set up and manage omnichannel voice, chat, and messaging capabilities. Design and deploy IVR call flows, menus, DTMF handling, call queues, and transfers. Develop Copilot Studio agents and IVR bots, including topics, triggers, variables ...

Title: Senior Business Analyst - CRM Dynamics 365 Location: Leicester (Hybrid) Type: Permanent, Full-Time We are looking for a skilled and experienced Senior Business Analyst to join a rapidly growing organisation. You will partner with business stakeholders to drive CRM & Process Improvement across the organisation … must have: Extensive experience as a Senior Business Analyst. Requirements gathering experience along with dealing with senior stakeholders. Experience with Microsoft Dynamics (D365). B2B Processes and CRM. Ability to translate business needs into clear system and process improvements. Costing, estimating and pricing processes. Experience working with senior ...

Title: Senior Business Analyst - CRM Dynamics 365 Location: Leicester (Hybrid) Type: Permanent, Full-Time We are looking for a skilled and experienced Senior Business Analyst to join a rapidly growing organisation. You will partner with business stakeholders to drive CRM & Process Improvement across the organisation ...

strategic decision-making.You will design and deliver data solutions within the Microsoft ecosystem, including Azure Data Services, Microsoft Dataverse, Power BI, and Dynamics 365 integrations.Main Duties and Responsibilities:Data Strategy & AdvisoryData Governance & QualityData Analytics & InsightsData Management & WarehousingETL & Data IntegrationData Architecture & EngineeringKnowledge and Experience* 5+ years' strong … delivering cloud-based data solutions, particularly withinMicrosoft Azure* Knowledge of ETL processes and data integration across multiple systems* Experience integrating Microsoft technologies (e.g., Dynamics 365, Azure DataServices, Power BI) with third-party platforms* Understanding of data governance, security, and compliance principles* Hands-on experience with ...

strategic decision-making. You will design and deliver data solutions within the Microsoft ecosystem, including Azure Data Services, Microsoft Dataverse, Power BI, and Dynamics 365 integrations. Main Duties and Responsibilities: Data Strategy & Advisory Data Governance & Quality Data Analytics & Insights Data Management & Warehousing ETL & Data Integration Data … cloud-based data solutions, particularly within Microsoft Azure * Knowledge of ETL processes and data integration across multiple systems * Experience integrating Microsoft technologies (e.g., Dynamics 365, Azure Data Services, Power BI) with third-party platforms * Understanding of data governance, security, and compliance principles * Hands-on experience with ...

professional to join a high performing Microsoft practice, where youll take a lead role in the technical design and delivery of secure, scalable Dynamics 365 and Power Platform solutions. This is a UK-based remote role, with occasional travel to client sited or team hubs ...

professional to join a high performing Microsoft practice, where youll take a lead role in the technical design and delivery of secure, scalable Dynamics 365 and Power Platform solutions. This is a UK-based remote role, with occasional travel to client sited or team hubs ...

professional to join a high performing Microsoft practice, where youll take a lead role in the technical design and delivery of secure, scalable Dynamics 365 and Power Platform solutions. This is a UK-based remote role, with occasional travel to client sited or team hubs ...

office: Tuesday and Wednesday. Job Description: Strong Power BI build skills: DAX, Power Query (M), data modelling (star schema). Experience reporting from Dynamics 365/Dataverse (tables, relationships, option sets, including custom tables). Delivered reporting for Customer Service/Contact Centre : cases, queues, SLAs ...