Dynamics 365 Contact Center & Customer Service Functional Architect
- Hiring Organisation
- KPMG UK
- Location
- City of London, London, United Kingdom
work with organisations to modernise customer service and contact centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences … stakeholders. Relevant Microsoft certifications or a clear commitment to achieving them. Desirable Experience with other CCaaS platforms like AWS, Gensys etc. Exposure to Copilot for Service, Copilot Studio or conversational AI from a functional design perspective. Experience with D365 Customer Insights, knowledge management ...