Head of Service Governance & Improvement
- Hiring Organisation
- M Group
- Location
- Stevenage, Hertfordshire, South East, United Kingdom
- Employment Type
- Permanent
service quality, performance and operational excellence. Working closely with internal teams and external partners, youll champion best-practice processes, strong governance and a culture of accountability across the service landscape. Youll also oversee key areas including change and release governance, ITSM platform strategy, configuration management and problem … environments Proven track record of driving service maturity and continuous improvement using insight, data and structured methodologies Strong leadership capability, with experience influencing cultural change and embedding accountability across teams Skilled in managing internal stakeholders and third-party partners to consistent standards and performance expectations Excellent communication skills ...